July 2005

Tweet The State of Online Retailing – Shop.org and Forrester’s annual industry benchmark survey – is now available for the princely sum of $2,995. Mortals can see the highlights on Internet Retailer

Tweet Delighted as we are to see Andrew Michael highlighting the problem, we feel his attempts to explain how the results are attainable fall tragically short! “Companies should submit their sites to search engines immediately after registration and continue submission updates on a regular basis. To achieve the best results, relevant keywords need to be [Read more]

Tweet IMRG research reveals that online retailers in the UK are not exemplary when it comes to returns handling. More than half hid returns information in “about us” or “terms” (or similar); 12% offered minimal assistance; nearly half of the retailers expected the customer to pay postage on returns, with 35% covering the costs; 10% [Read more]

Tweet The NY Times has picked up on the impact that a weblog can have on an online retailer’s sales. The bottom line: it appears that the retailers in question have only figured out half the story and many are frightened of negatives, such as customer backlash or wanting to keep customers within the site. [Read more]