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The Internet: where is it going - great data & study from Pew
Pew - that provides information on the issues, attitudes and trends shaping America and the world - has released its latest reports on the direction of the Internet, entitled "Imagining the Internet".
Lots of fascinating data, stats and quotes from experts. You can see the management summary in slide form on Slideshare.
Posted by 'Screen Pages' on July 14, 2010 in E-commerce statistics
Usability is number one concern on retail websites
According to a “Revolutionizing Website Design” report, Web users expect a lot from shopping sites, but their focus is on the fundamentals that facilitate purchasing. Clearly presented pricing and shipping information, for example, is the most important feature of e-commerce sites, followed by indications of credibility and trustworthiness. Visual appeal and functionality like cost calculators and search were also relatively important. But advanced features such as live chat and social hooks were important to but a small minority of respondents.
Posted by 'Screen Pages' on June 25, 2010 in E-commerce statistics
Online retail at 6.9% of high street
Some £4.5bn was spent online in March, according to figures from the IMRG Capgemini e-Retail Sales Index, a rise of 15% from the same time last year. The rise came as warm weather inspired people to shop for new clothes, where retailers saw a 27% rise in sales. Footwear and accessories were the fastest growing areas of the market, with rises of 58% and 55% respectively.
The figures contrast with today’s UK retail figures from the Office for National Statistics, which showed the value of total UK retail sales in March was up by 4.4% to an estimated £29.9bn. Food stores grew by 1.2%, while non-food stores were up by 6.7%. Clothing and footwear grew by 2.8%.
Posted by 'Screen Pages' on April 23, 2010 in E-commerce statistics
E-commerce: 5 key metrics
Useful simplification of the analytics nightmare by Brandt Dainow:
"It would be great if we could find a clear set of benchmarks for all industries and all types of websites -- numbers that had been developed scientifically and could be trusted to be objective and accurate. Unfortunately, no one is willing to reveal the key performance indicators for their site. Companies don't reveal their conversion ratios, bounce rates, or sales figures because they believe doing so would help their competitors. They're probably correct....However, I have developed my own set of personal benchmarks. These are general benchmarks for performance I have developed, and which I use to quickly assess a site's overall health at a glance."
Posted by 'Screen Pages' on April 12, 2010 in E-commerce statistics
E-commerce & IT in fashion retail: e-commerce spend 6% or so
We read an interesting report by Prologic in association with Martec recently, analysing spend on IT and e-commerce in the fashion sector, dated October 2009. Prologic supplies ERP systems to fahion retailers.The report is based on 40 companies with a combined share of 18% of the fashion industry. On average, IT spend is 2.3% of sales. E-commerce sales are averaging 6.3%, but the range is wide. 28% of those interviewed felt this was sensitive information - one wonders why when successful & enlightened retailers like John Lewis publish this data regularly.
Posted by 'Screen Pages' on February 22, 2010 in E-commerce statistics
Online shopping delivery statistics from @sarah_clelland
Am indedbted to Snow Patrol (@sarah_clelland) for these stats I wanted to share re. delivery for online stores. Read on...
Posted by 'Screen Pages' on January 29, 2010 in E-commerce statistics
Online fashion e-commerce sales up 18% in December
Online fashion retailers celebrated a sparkling Christmas, with shoppers spending more than £500m on clothing, accessories and footwear in December, an 18% hike on last year.
Posted by 'Screen Pages' on January 22, 2010 in E-commerce statistics
Conversion ratio metrics can lie
"I want my best customers to visit my website every single day. I don't care if they convert or not, so long as on an annual basis, retention rates increase, orders per buyer increases, items per order increases, and price per item purchased increases." Interesting analysis from Kevin Hillstrom - addressed to catalogue CEOs - which explodes the myths of conversion ratios.
Posted by 'Screen Pages' on January 19, 2010 in E-commerce statistics
Xmas e-commerce conversions at 5.8%
We have analysed Christmas trading across 40+ shopping websites where we have year-to-year statistics.
Posted by 'Screen Pages' on January 11, 2010 in E-commerce statistics
Online retail stats for Xmas 2009
Online retailers put up an aggressive fight against the recession over the Christmas period.
Posted by 'Screen Pages' on January 08, 2010 in E-commerce statistics
Online shoppers want simple and reliable
In the UK-wide consumer survey, 41% of respondents said the most important factor in their online experience is ’simple and reliable processes’. The next most important factor, at 20%, was ‘quick delivery times’ and in third place was ‘ease of use’ at 19%.
Posted by 'Screen Pages' on December 08, 2009 in E-commerce statistics
Online spending growth at all time low
It pains us to report things like this - after all, it's the goose that lays the golden egg! But, we're still looking at 8% YOY. Screen Pages' average for September was 26%.
Posted by 'Screen Pages' on October 21, 2009 in E-commerce statistics
Online clothing sales power ahead 17%
IMRG/Cap Gemini report strong online sales growth for July.
Posted by 'Screen Pages' on August 28, 2009 in E-commerce statistics
Screen Pages client sales up 33% YOY
Screen Pages' client based averaged a sales increase of 38% year-on-year for March 2009.
Posted by 'Screen Pages' on April 15, 2009 in E-commerce statistics
Returning customers
In the current climate customer acquisitions can seem dauntingly high - but don't despair, returning customers convert often twice as well. Here's a man who analysed this in detail. The message: concentrate on getting them back, target relevant offers and content & make it easy to buy again.
Posted by 'Screen Pages' on January 28, 2009 in E-commerce statistics
Online sales up 14.2% on 2007 - but less than November
The war of e-commerce statistics continues unabated. Today's shocker from IMRG and Cap-gemini is a shrinkage across most sectors compared to November and only modest gains versus 2007.
Posted by 'Screen Pages' on January 16, 2009 in E-commerce statistics
Online sales for retailers
Rule of thumb for assessing likely online sales - again, quoted in Retail Week.
A mid-sized retail chain could expect 100,000 visitors per week (ca. 15k per day, shall we say), equating to £4m per annum sales (with maybe 25% of those coming at Xmas.
Posted by 'Screen Pages' on January 14, 2009 in E-commerce statistics
E-commerce statistics for December
Report from Coremetrics suggests that the online retail sector did well in December with the % of completed purchases up by 23% compared to November; but down by 2.4% compared to December 2007. However, the average number of items per order and average order value fell by 19 percent and 11 percent respectively, compared to November.
Posted by 'support' on January 09, 2009 in E-commerce statistics
E-commerce priorities for 2009
We have launched a poll to uncover the priorities for small-medium sized businesses investing in e-commerce in 2009.
Open the page and select your three priorities. Thanks!
Posted by 'support' on January 06, 2009 in E-commerce statistics
Online fashion to grow by 25%
Online spending is expected to rise 15% on last year to £13.16 billion in the run up to Christmas as hard-up shoppers search for bargains on the internet, we see in Drapers.
Posted by 'Screen Pages' on November 10, 2008 in E-commerce statistics
Screen Pages clients show 37% YOY growth on average in August 2008
For the month of August, Screen Pages' clients showed average year-on-year growth of 37%. The data has been compiled across 51 retail websites where year-on-year data is available.
Posted by 'Screen Pages' on September 29, 2008 in E-commerce statistics
Screen Pages releases analytics data on retail website landing pages and bounce rates
Screen Pages, the e-commerce services company, has released research into visitor behaviour when they arrive on shopping websites and their landing pages.
The data, compiled from over 60 e-tail websites over a three month period built on the same platform all using Google Analytics, studies where visitors land on websites and what actions they take.
Posted by 'Screen Pages' on September 29, 2008 in E-commerce statistics
E-commerce benchmarks released for Q1 2008
Pindar has released its e-commerce benchmarking for Q1 2008. Highlights include....
Posted by 'Screen Pages' on May 02, 2008 in E-commerce statistics
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December trading online up 42% for Pindar clients
Niche online retailers have enjoyed an average sales increase of 42.2% in December 2007 trading, based upon the sales data of over 50 niche retail and mail order companies whose online shops (websites) are managed by e-commerce services provider Pindar Graphics. The same companies exhibited a growth figure of 27% for November 2007. 20% of the companies analysed doubled their sales.
Posted by 'Screen Pages' on January 14, 2008 in E-commerce statistics
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Multi-channel retail statistics
The State of Online Retailing - Shop.org and Forrester's annual industry benchmark survey - is now available for the princely sum of $2,995. Mortals can see the highlights on Internet Retailer
Posted by 'Screen Pages' on July 22, 2005 in E-commerce statistics
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Retail conditions tough & getting tougher
Retail Week reports gloomy high street news. When will companies realise that some of this can be offset by online retailing? It's cheaper than opening stores!
Posted by 'Screen Pages' on April 12, 2005 in E-commerce statistics
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