Following the handover of your site, Screen Pages provides a fully managed hosting and support service, under a comprehensive 24*7 service level agreement which is backed by industry leaders NTT.

Our managed e-commerce hosting service includes:

Provision of e-commerce, database and related software

Site operational/monitoring support 365 days per annum (including weekends and public holidays)

Application and technical support during office hours via telephone, email and website

Hosting of website on high-specification IBM servers in London's docklands

Automated site monitoring and alerts

PCI compliance management and security

Detailed site traffic reports

Dedicated account management and regular account reviews

Quarterly e-commerce analytics benchmark reports

Regular e-commerce user group meetings to discuss: best practice e-commerce, industry trends, development plans, networking with other catalogue / mail order business owners and managers.

Single, all-inclusive monthly fee with a structured usage tariff

Screen Pages also provides a premium support service with 7 day per week emergency response and out-of-hours support.

Hosting services

Hosting is provided on shared clusters of servers for cost-effective delivery of best-practice e-commerce or offered on dedicated servers for maximum performance and scalability for larger online retailers.

Secure 128-bit SSL encryption is provided for client sensitive data, and / or for trading sites, which allows customers to make payment online, and for data to be transmitted securely to your back office systems for processing.

Hosting of the Screen Commerce sites is provided by Screen Pages' strategic partner, NTT Communications, for managed e-commerce hosting under comprehensive service level agreements.

NTT's operations centre keeps the hardware and network infrastructure under 24 hour scrutiny and management: maximum outage for hardware in the event of complete failure is 4 hours. Screen Pages' own trained technicians manage e-commerce website applications and databases during normal working hours and have automated monitoring devices 24 hours a day to alert them if there are any system problems out of hours. We provide a guaranteed 99.5% uptime (our average is 99.95%).