Workshop: How to meet customer expectations in a B2B environment

Workshop: How to meet customer expectations in a B2B environment

Workshop: How to meet customer expectations in a B2B eCommerce environment with Magento

Posted by Screen Pages on 10/04/2019

Find out how best to meet your customers’ expectations at this B2B workshop

Register for our exclusive workshop and discover how best to meet your online customers’ expectations on your B2B website.

Join Magento, leading marketing platform dotdigital, global cybersecurity experts Foregenix, leading omnichannel retail provider Brightpearl and Screen Pages to receive best-practice advice on meeting the growing expectations of the B2B buyer.

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Date: Wednesday 1st May 2019

Location: Dotdigital Offices, London

Time: 8.45 registration – 9.30 am- 12. 30 noon

A continental breakfast spread will be provided.

 

Topics covered include:

  • Transforming the B2B buying experience online
  • Magento Commerce Cloud features for B2B 
  • Online and email marketing techniques for B2B
  • How B2B businesses are staying ahead of the game

Meet our speakers 

Sarah Willcocks

 

Sarah Willcocks, CEO of Screen Pages 

“Transforming the B2B buying experience online”

 

 

 

Rob Beattie

 

Rob Beattie, Head of Partnerships, UK for Brightpearl

“B2B: Meeting Customer Expectations”

 

 

 

Jas-Basnal

Jas Bansal, Account Director at Dotdigital

“See… B2B can win awards too!”

 

 

 

 

View some photos from our previous workshop:

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Are you ready for 3D secure 2.0? – a breakdown

Are you ready for 3D secure 2.0? – a breakdown

Are you ready for 3D Secure 2.0? – a breakdown

Posted by Screen Pages on 08/04/2019

The rules around authenticating your customers’ online transactions are changing in September 2019.

As explained in more depth in our previous post on 3D Secure, PSD2 & SCA, 3D Secure 2.0 is being introduced to make the process of authenticating your customers more secure and hopefully for most of them, smoother than 3D Secure 1.0.

We have a breakdown of everything you need to know:-

September 14th, 2019

On September 14th 2019, new rules come into force for any transaction conducted where both the issuing bank (e.g. your credit card issuer) and the merchant acquirer (i.e. the customers bank provider) are based in the EEA (European Economic Area). All such transactions have to be Strongly Authenticated by at least two of three possible factors:

 

  • Something you have (e.g. the credit card)
  • Something you know (e.g. a pin number)
  • Something you are (i.e. a biometric ID such as face scan, thumb print)

It is expected that this will become mandatory worldwide by the end of 2020.

3D Secure 2.0 

3D Secure 2.0 has been devised as a way to meet the requirements of Strong Customer Authentication (SCA).

This will apply to every offline & online transaction, with a few notable exceptions:

  • Unattended payment situations, e.g. parking meters or the Underground.
  • Recurring transactions where the value of the transaction doesn’t change, e.g. subscriptions.
  • Transactions of below €30 (Up to a maximum of €150 total value or 5 transactions, whichever comes first).
  • Each time you perform a Strong Customer Authentication (SCA) transaction, this value and number count is reset.
  • MOTO (telephone) payments (although this is expected to come into force in a few years once some of the technical challenges have been worked out).
  • Low risk transactions (as determined by the payment provider and issuing bank, rather than by the merchant).
  • White-listed merchants (a customer can choose to whitelist a merchant to not request SCA in future).

The UK is the second largest global market

The UK is the second largest global market in terms of percentage of total eCommerce order value conducted on mobile devices behind China.

  • There was around £506 million worth of “card not present” fraud conducted in the UK in 2018 and this had increased 24% from 2017.
  • 3D Secure 2.0 will eventually replace 3D Secure 1.0
  • This won’t be until later in 2021 and so both will need to work together as it’s expected only 70% of card issuers will be ready for 3D Secure 2.0 by 14th September.
  • On each transaction that needs to be passed through SCA, the systems involved will attempt 3D Secure 2.0 first, falling back to 3D Secure 1.0 if that’s not available.
  • If neither are available, the customer will probably have the transaction rejected by their bank.
  • Mastercard SecureCode is being re-branded as Mastercard Identify Check
  • Some of you may have already seen this through some of your own transactions.

3DS 2.0 

Adyen will be rolling out test versions of their support for 3DS2.0 in April, SagePay will be doing this in June.

  • Every website will need to update their payment method extensions in order that they can handle the new 3DS2.0 workflow.
  • This is unless they use a hosted payment function, like PayPal, where PayPal will then handle this bit.
  • SagePay are rolling out support for Apple Pay & Amazon Pay through their SERVER and FORM payment methods in Q4 2019.
  • SagePay are rolling out a “pay by link” feature in Q3 2019 where you’ll be able to send someone a payment request, like you can do with PayPal.
  • More details about the exact rollout of 3DS2.0 by SagePay and all other payment gateways will be coming in the next few months.

Further Information

For the latest information about the support for 3D Secure 2.0 across our payment provider partners, please see our summary page here.

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eCommerce Show North 2019

eCommerce Show North 2019

Screen Pages at eCommerce Show North 2019

Posted by Screen Pages on 04/04/2019

Screen Pages is delighted to announce that we will be exhibiting at the eCommerce Show North 2019 in Manchester

eCSN 2019 - Exhibitor BadgeReturning to EventCity and co-locating with Tech Show North, the eCommerce Show North will be taking place on 8th & 9th May this year. With 100 exhibitors and thousands of visitors, eCommerce Show North has become the largest ever gathering of eCommerce companies, vendors and suppliers held outside London – an unmissable opportunity to network amongst the North’s pre-eminent eCommercial enterprises.

Last year, Screen Pages had the honour of being one of the first Agencies to exhibit at the eCSN and we are eagerly looking forward to seeing what the 2nd year at the show will be like. Once again, our resident eCommerce expert and CEO, Sarah Willcocks, will be giving a talk entitled ‘Progressive Web Apps: the Future of Mobile Commerce’ and addressing what PWAs are and why merchants are using them to overhaul and improve customers’ mobile shopping experiences. Examples of such merchants and the results of their adoption of PWAs will be shared with the audience in attendance.

Explore the full range of eCommerce services and solutions, all under one roof;

See the latest industry developments via demonstrations, workshops and seminars;

Opportunity to network with some of the North’s key eCommerce influencers and experts;

Register your FREE place here and meet us there!

Conference Countdown

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B2B Marketing Expo 2019

B2B Marketing Expo 2019

Screen Pages at B2B Marketing Expo 2019

Posted by Screen Pages on 01/04/2019

Screen Pages exhibited at B2B Marketing Expo at ExCeL London

ExCel London

On March 27th & 28th, ExCeL London became the epicentre of all things B2B and Marketing as the B2B Marketing Expo took off, with over 700 exhibitors, 500 seminars and thousands of guests all gathered under one roof to learn, educate and network.

Screen Pages was there on both days, meeting some of the many interesting individuals present and answering your B2B eCommerce queries. 

B2B revolution 

Our CEO, Sarah Willcocks, held the seminar “Are you ready for the B2B eCommerce revolution”, covering why B2B businesses need to gear up for eCommerce, what is driving this growth and how best to service their B2B customers online.

Screen Pages thanks our hosts and looks forward to future collaborations in this ever-changing B2B landscape!

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Magento Imagine 2019

Magento Imagine 2019

Screen Pages at Magento Imagine 2019

Posted by Screen Pages on 27/03/2019

Imagine: Connecting the Global Magento Ecosystem

at Wynn Las Vegas

 

Screen Pages is thrilled to announce that we will be attending Magento Imagine once again in Las Vegas this May.

Bringing together 3,000+ eCommerce experts from over 50 countries, Magento Imagine has become one of the most important global annual events in eCommerce. Over 8 years, Magento Imagine has aimed to inspire and educate its audiences, encourage collaboration and bring the Magento community closer together while unveiling the company’s latest strategic directions. 

 

imagine 2019_ Social Image 2

 

Imagine 2019 presents a unique opportunity to connect with the biggest industry experts and hear about the latest eCommerce innovations. We look forward to taking part in this expert-led innovative event and staying up-to-date on the upcoming tools and technologies which will shape the eCommerce landscape in 2019-2020.

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