RSPB – Verifone PayPage case study

Posted by Screen Pages on 27/06/17

The RSPB, the UK charity that speaks out for birds and wildlife, has gone live with a hosted payment page solution for their online shop http://shopping.rspb.org.uk

The RSPB works for the conservation of wild birds, other wildlife and the places in which they live. Founded in 1891, the RSPB has over a million members, including more than 170,000 youth members, a staff of over 1,300 and more than 13,000 volunteers.

The change was commissioned to improve security on the website, a decision which was highly influenced by the RSPB’s commitment to provide their customers with a best practice secure shopping experience. Screen Pages has been managing the RSPB’s online shop since 2009.

The change involved creating a bespoke integration to the Verifone hosted payment page solution allowing the RSPB to completely offload the handling of payment card details to a PCI compliant payment card processor. For further information on PCI, please go to https://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard

The work included branding of the payment portal to keep a consistent look and feel to the RSPB website while still allowing the customer to clearly see that they’ve been transferred out of the RSPB site to complete their payment. The solution developed also allows customers to securely save their card details for future use through the Verifone tokenisation system, thereby allowing customers to checkout as quickly as possible after their first transaction.

“We have been working with Screen Pages since 2009 and the performance of our online channel has steadily improved. Screen Pages has always provided a knowledgeable, reliable and professional service.”

– Liz Brown eCommerce Manager, RSPB

“The RSPB is one of the most respected and loved charitable institutions in the country. Over the past few years, the e-commerce team at RSPB has delivered a steady programme of constant improvements to increase online sales and customer service: we’re delighted to be working with them.”

– Sarah Willcocks, Co-owner and Director, Screen Pages

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