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03/12/2014

RESEARCH

Nanorep for Magento: automated customer self-service & FAQs

It's that time of year when the pundits start predicting. Here's the first set of e-commerce predictions, collated by Ometria.

Here's a summary, but they're all covered in detail in a rather splendid infographic.

- The connected (multi-device, mobile) consumer
- Personalisation & segmentation
- Paid social advertising
- Mobile payments
- Content marketing
- ApplePay
- Lean, mean marketing teams
- Community story-telling
- Creativity in SEO
- Single view of customer
- Focussed messaging
- Better use of data
- Internationalisation
- Social targetting
- Process, centralisation & effectiveness
- Inter-departmental cohesion
- Cross-device marketing & video
- Adding value beyond purchase
- Data-driven decision-making

Predictions for 2015

More ...

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