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08/07/2005

RESEARCH

UK online retailers weak on returns

IMRG research reveals that online retailers in the UK are not exemplary when it comes to returns handling.

More than half hid returns information in "about us" or "terms" (or similar); 12% offered minimal assistance; nearly half of the retailers expected the customer to pay postage on returns, with 35% covering the costs; 10% were unclear about who paid postage on returned goods.

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